NSW 02 6659 9600 QLD 07 3846 0394
NSW 02 6659 9600 QLD 07 3846 0394

Strata and Body Corporate Management

Welcome to SMS (Strata Management Services)

Founded in 1979, SMS is one of Australia’s oldest and most respected privately-owned Strata and Body Corporate Management Companies. Boasting in excess of 90 years strata experience across the SMS team, we have been delivering client excellence for over 40 years.

Simple Strata and Body Corporate Management for Any Property

Whether your property is residential, commercial, industrial, a resort, a duplex, or 100 plus lots, the SMS Strata and Body Corporate Management team have the resources and experience to look after all of your needs. Essentially, our mission is to keep strata simple and make your life easier. As a result, we offer a wide range of professional strata services. These include strata and body corporate management, administration, insurance, consultancy services, electronic banking, account keeping, financial presentations and trust account security.

Keeping Strata Simple

To make communication with us as easy as possible, all the forms for common requests are just a click away. Using these simple, interactive online forms is the easiest way to ensure we have all the information needed to process your request as quickly as possible. Forms include repairs and maintenance requests, paying levies online, changing your address and a comprehensive owner’s portal.

This Portal allows you to:

  • View your contact details recorded for your properties
  • View the agent and tenant details recorded for your properties
  • Update your details
  • View your levy paid to dates
  • View general financial details for your properties
  • View lot entitlements for your properties
  • View and download property documents
  • Retrieve your username and password
  • Committee members can access additional ‘committee only’ information
Contact SMS Strata and Body Corporate Management today and discover the next level of professionalism in strata management services.
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Forms & Documents
Pay your Levies
Update your Address
Owner Portal

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Our Services

Over 90 years of experience combined

Whether your property is residential, commercial, community, industrial, a resort, a duplex, or 100+ lots, the SMS Group has the resources and experience to look after all of your needs.

Trust Account Security
Financial Presentations
Financial Management
Electronic Banking
Strata Consultancy Consultancy Services
Insurance Packages
Management & Admin
Our Team

A dedicated experienced team

View the Team

Director
Kim Fenton
General Manager
Kara Bond
Licensee in Charge
Jess Carah
Suppliers

Our trusted suppliers

Google Reviews

Compliments

View All Reviews

We are a structural Landscaping company in the Coffs Harbour area & have been working with the team at SMS for a number of years. I would highly recommend them for all your property management needs. Regards Steve Green Thumb Landscapes
Steve Powell
Steve Powell
03:23 12 Aug 24
We have partnered with The Strata Management Group on a few times over the last couple of years! Awesome bunch of staff that treat there contractors well! Thank you for Supporting The Junk Removers Rubbish Removal Service in Coffs Harbour. www.thejunkremovers.com.au
The Junk Removers
The Junk Removers
03:29 24 Dec 23
I recently had quite complicated issue that needed resolving, Lauren was nothing short of amazing, she listened to my circumstances and went well out of her way to help me out. i can't recommend, Lauren and SMS strata services enough, great people and a pleasure to deal with!
Matts _inthetopend
Matts _inthetopend
03:13 11 Jul 23
I worked with SMS Coffs Harbour for 15 years and always found them friendly , helpful , reliable and always paid promptly for services rendered . (On a weird side note , my name is not Derek Fletcher , a name Google has given me and i don't know how to change it. My real name - thanks to my Hungarian father-is Daniel Flesch. If it was Fletcher i wouldn't have had to spend my life spelling my surname and hearing all the jokes )read more
Derek Fletcher
Derek Fletcher
09:10 14 Oct 22
Very helpful and professional. Their job is difficult and demanding but they have been great managers and also they bring decades of experience. Very happy.
Correy Edmed
Correy Edmed
21:56 11 Oct 22
We highly recommend the team at SMS Coffs Harbour, who have been our strata managers for over a decade. They have a broad knowledge and experience of strata issues, enabling them to provide support in a consistently prompt and professional manner. Thanks Kara, Jen and Jess.
Creek Tower Executive Committee
Creek Tower Executive Committee
08:48 14 Sep 22
Great organisation for strata managing my investment property. Very professional and prompt replies to queries etc. Thank you :)
Maureen Rahman
Maureen Rahman
03:56 24 May 21
Easy to deal with and always get the work organized and done when it needs doing good to see our money being managed the way it should be.
Adam Retschlag
Adam Retschlag
23:46 05 Apr 21
The current body of SMS are the 4th appointment of Strata Manager for our complex. That is since 2010 when I moved in. After many thousands of our funds negligently mismanaged by previous appointments, earlier incarnation of SMS including, we believe that a current version of SMS has produced a promise of calm waters for us. As explained in recommendations by satisfied investment owners, current team at SMS has paid attention to all valid complaints and have activated an improvement schedule. From experiences so far, our Strata Committee has unfettered access to our Strata Manager and is a deciding factor in pressing for best outcome in determining our affairs. We hope to continue this new understanding between Strata Committee and SMS management; and reinforce Fair Trading Department guidelines.read more
simon grundel
simon grundel
05:13 17 Mar 21
My experience with SMS Strata Management Group, Coffs Harbour, NSW, has been a very delightful and productive, receiving quote requests from SMS Strata Management Group, their quick response to quotes sent to them, and invoice payments for work done, have been quick and easy.
David K Smith
David K Smith
19:03 08 Mar 21
I have dealt with SMS for many years but have seen a significant positive improvement in the service levels and offering from SMS in the last 12 months. Having a seasoned General Manager and highly experienced staff are crucial to the successful management of our strata plan. It’s reassuring to have such a solid, well established company taking care of our needs. They truly put clients first….. well done team.read more
Karen Millar
Karen Millar
01:04 09 Jan 20
Very friendly staff , always customer focused, i would recommend SMS strata to any one requiring strata management for their business or investment properties. We deal with them on a day to day basis as one of there trade services and always here great feedback from there clients. Keep up the great work SMS teamread more
Mike Millar
Mike Millar
05:39 17 Oct 19
We have 2 investment properties in Coffs Harbour that have been managed by Andrew for the past 5 years. Whilst we have always been happy with Andrew, in recent months, and especially following our dealings with Kara, there has been a dramatic increase in the service levels and offerings from the SMS team. In comparison to the service we receive from a much larger Strata manager in Sydney, SMS are leaps and bounds ahead and we would highly recommend them.read more
Stuart R
Stuart R
02:09 19 Sep 19
SMS knows the true meaning of customer service. They provide regular flyers about all aspects of strata which are extremely beneficial. We can now do our meetings with online voting and their client portal is a wealth of information!! Congratulations to SMS on their new website too.......it's so easy to find things! It's comforting to be involved with a company that has such an experienced, proactive and friendly team. They have been looking after my strata property on the Mid North for many many years and I would have no hesitation in recommending them. Well done guys :)read more
Margaret F
Margaret F
01:28 19 Sep 19
Quiet picnic grounds, near water
Lizette Pickering
Lizette Pickering
03:23 31 Aug 19
I have an investment property that is managed by SMS. Always find the staff polite and friendly and willing to assist me when I need help.
S Smith
S Smith
22:30 04 May 19
They have been very helpful and listen to enquiries , maintenance issues always get priority. Thank you
Kathy Tubbs
Kathy Tubbs
08:26 16 Jul 18
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Brisbane

QLD Office

PO Box 5801
West End  QLD 4101
(07) 3846 0394

Contact Us
Coffs Harbour

NSW Office

Suite 3, 140 West High Street
Coffs Harbour NSW 2450
1800 351 078

Contact Us