NSW Office

I recently had quite complicated issue that needed resolving, Lauren was nothing short of amazing, she listened to my circumstances and went well out of her way to help me out. i can't recommend, Lauren and SMS strata services enough, great people and a pleasure to deal with!

Matts _inthetopend

03:13 11 Jul 23

I worked with SMS Coffs Harbour for 15 years and always found them friendly , helpful , reliable and always paid promptly for services rendered . (On a weird side note , my name is not Derek Fletcher , a name Google has given me and i don't know how to change it. My real name - thanks to my Hungarian father-is Daniel Flesch. If it was Fletcher i wouldn't have had to spend my life spelling my surname and hearing all the jokes )read more

Derek Fletcher

09:10 14 Oct 22

Very helpful and professional. Their job is difficult and demanding but they have been great managers and also they bring decades of experience. Very happy.

Correy Edmed

21:56 11 Oct 22

We highly recommend the team at SMS Coffs Harbour, who have been our strata managers for over a decade. They have a broad knowledge and experience of strata issues, enabling them to provide support in a consistently prompt and professional manner. Thanks Kara, Jen and Jess.

Creek Tower Executive Committee

08:48 14 Sep 22

Great organisation for strata managing my investment property. Very professional and prompt replies to queries etc. Thank you :)

Maureen Rahman

03:56 24 May 21

Easy to deal with and always get the work organized and done when it needs doing good to see our money being managed the way it should be.

Adam Retschlag

23:46 05 Apr 21

The current body of SMS are the 4th appointment of Strata Manager for our complex. That is since 2010 when I moved in. After many thousands of our funds negligently mismanaged by previous appointments, earlier incarnation of SMS including, we believe that a current version of SMS has produced a promise of calm waters for us. As explained in recommendations by satisfied investment owners, current team at SMS has paid attention to all valid complaints and have activated an improvement schedule. From experiences so far, our Strata Committee has unfettered access to our Strata Manager and is a deciding factor in pressing for best outcome in determining our affairs. We hope to continue this new understanding between Strata Committee and SMS management; and reinforce Fair Trading Department guidelines.read more

simon grundel

05:13 17 Mar 21

My experience with SMS Strata Management Group, Coffs Harbour, NSW, has been a very delightful and productive, receiving quote requests from SMS Strata Management Group, their quick response to quotes sent to them, and invoice payments for work done, have been quick and easy.

David K Smith

19:03 08 Mar 21

I have dealt with SMS for many years but have seen a significant positive improvement in the service levels and offering from SMS in the last 12 months. Having a seasoned General Manager and highly experienced staff are crucial to the successful management of our strata plan. It’s reassuring to have such a solid, well established company taking care of our needs. They truly put clients first….. well done team.read more

Karen Millar

01:04 09 Jan 20

Very friendly staff , always customer focused, i would recommend SMS strata to any one requiring strata management for their business or investment properties. We deal with them on a day to day basis as one of there trade services and always here great feedback from there clients. Keep up the great work SMS teamread more

Mike Millar

05:39 17 Oct 19

We have 2 investment properties in Coffs Harbour that have been managed by Andrew for the past 5 years. Whilst we have always been happy with Andrew, in recent months, and especially following our dealings with Kara, there has been a dramatic increase in the service levels and offerings from the SMS team. In comparison to the service we receive from a much larger Strata manager in Sydney, SMS are leaps and bounds ahead and we would highly recommend them.read more

Stuart R

02:09 19 Sep 19

SMS knows the true meaning of customer service. They provide regular flyers about all aspects of strata which are extremely beneficial. We can now do our meetings with online voting and their client portal is a wealth of information!! Congratulations to SMS on their new website too.......it's so easy to find things! It's comforting to be involved with a company that has such an experienced, proactive and friendly team. They have been looking after my strata property on the Mid North for many many years and I would have no hesitation in recommending them. Well done guys :)read more