NSW 02 6659 9600 QLD 07 3846 0394

Northern NSW

Welcome to SMS Community and Strata Management in Northern NSW

We provide industry leading Strata Management in Northern NSW. SMS is the largest independently owned strata and community management specialist on the Mid North Coast of New South Wales. We love living and working in the green, gold and blue that is the Coffs Coast. As a result, we support the community wherever we can and take pleasure in ensuring our buildings are kept in the best possible condition. In addition, we strive to provide our occupants and owners with the highest standard of service. Our team is led by Kara Bond and Andrew Benson who share over 30 years of strata management and community experience. It’s this experience and professionalism that makes choosing us for your Strata Management in Northern NSW an easy choice.

Our Strata Management in Northern NSW focuses on our local community

Our focus is to employ local staff, use local trades and support local sporting clubs and community groups. Because of this, both offices receive strong community support.
Our portfolio growth is evidence of our superior service levels and high standing within the community.

Smart Strata Management in Northern NSW for Any Property

Whether your property is residential, commercial, industrial, a resort, a duplex, or 100 plus lots, the SMS Strata Management team have the resources and experience to look after all your needs. Essentially, our responsibility is to keep strata simple and make your life easier. As a result, we offer a wide range of professional services. These include strata management, administration, insurance, consultancy services, electronic banking, account keeping, financial presentations and trust account security.

Keeping Strata simple

To make communication with us as simple as possible, all the forms for common requests are just a click away. Using these simple, interactive online forms is the easiest way to ensure we have all the information needed to process your request as quickly as possible. Forms include repairs and maintenance requests, paying levies online, changing your address and a comprehensive owner’s portal.
This Portal allows you to:
• Cast an electronic vote
• View your contact details recorded for your properties
• View the agent and tenant details recorded for your properties
• Update your details
• View your levy paid to dates
• View general financial details for your properties
• View lot entitlements for your properties
• View and download property documents
• Retrieve your username and password
• Committee members can access additional ‘committee only’ information

Contact SMS today and discover value, integrity and professionalism in strata management in Northern NSW


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Great organisation for strata managing my investment property. Very professional and prompt replies to queries etc. Thank you :)
Maureen Rahman
Maureen Rahman
03:56 24 May 21
Easy to deal with and always get the work organized and done when it needs doing good to see our money being managed the way it should be.
Adam Retschlag
Adam Retschlag
23:46 05 Apr 21
The current body of SMS are the 4th appointment of Strata Manager for our complex. That is since 2010 when I moved in. After many thousands of our funds negligently mismanaged by previous appointments, earlier incarnation of SMS including, we believe that a current version of SMS has produced a promise of calm waters for us. As explained in recommendations by satisfied investment owners, current team at SMS has paid attention to all valid complaints and have activated an improvement schedule. From experiences so far, our Strata Committee has unfettered access to our Strata Manager and is a deciding factor in pressing for best outcome in determining our affairs. We hope to continue this new understanding between Strata Committee and SMS management; and reinforce Fair Trading Department guidelines.read more
simon grundel
simon grundel
05:13 17 Mar 21
My experience with SMS Strata Management Group, Coffs Harbour, NSW, has been a very delightful and productive, receiving quote requests from SMS Strata Management Group, their quick response to quotes sent to them, and invoice payments for work done, have been quick and easy.
David K Smith
David K Smith
19:03 08 Mar 21
I have dealt with SMS for many years but have seen a significant positive improvement in the service levels and offering from SMS in the last 12 months. Having a seasoned General Manager and highly experienced staff are crucial to the successful management of our strata plan. It’s reassuring to have such a solid, well established company taking care of our needs. They truly put clients first….. well done team.read more
Karen Millar
Karen Millar
01:04 09 Jan 20
Very friendly staff , always customer focused, i would recommend SMS strata to any one requiring strata management for their business or investment properties. We deal with them on a day to day basis as one of there trade services and always here great feedback from there clients. Keep up the great work SMS teamread more
Mike Millar
Mike Millar
05:39 17 Oct 19
We have 2 investment properties in Coffs Harbour that have been managed by Andrew for the past 5 years. Whilst we have always been happy with Andrew, in recent months, and especially following our dealings with Kara, there has been a dramatic increase in the service levels and offerings from the SMS team. In comparison to the service we receive from a much larger Strata manager in Sydney, SMS are leaps and bounds ahead and we would highly recommend them.read more
Stuart R
Stuart R
02:09 19 Sep 19
SMS knows the true meaning of customer service. They provide regular flyers about all aspects of strata which are extremely beneficial. We can now do our meetings with online voting and their client portal is a wealth of information!! Congratulations to SMS on their new website too.......it's so easy to find things! It's comforting to be involved with a company that has such an experienced, proactive and friendly team. They have been looking after my strata property on the Mid North for many many years and I would have no hesitation in recommending them. Well done guys :)read more
Margaret F
Margaret F
01:28 19 Sep 19
Quiet picnic grounds, near water
Lizette Pickering
Lizette Pickering
03:23 31 Aug 19
I have an investment property that is managed by SMS. Always find the staff polite and friendly and willing to assist me when I need help.
S Smith
S Smith
22:30 04 May 19
They have been very helpful and listen to enquiries , maintenance issues always get priority. Thank you
Kathy Tubbs
Kathy Tubbs
08:26 16 Jul 18

QLD Office

PO Box 550
Fortitude Valley QLD 4006
(07) 3846 0394

Coffs Harbour

NSW Office

123 West High Street
Coffs Harbour NSW 2450
1800 351 078